Frequently Asked Questions

Are your products authentic The Ordinary products?

Yes! All products at shopordinary.pk are 100% genuine and sourced from authorized distributors. We guarantee authenticity so you can shop with confidence.

How long will my order take to arrive?

Delivery usually takes 2-5 business days depending on your city or region. Orders are dispatched within 1-2 business days after payment confirmation.

Do you deliver all over Pakistan?

Yes, we deliver nationwide. Whether you’re in a major city or a remote area, we aim to get your products to your doorstep safely.

Do you offer cash on delivery (COD)?

Absolutely! We offer cash on delivery for your convenience. Other payment methods like bank transfer or online payments are also available.

Can I return a product if it doesn’t suit my skin?

For hygiene reasons, opened skincare products can’t be returned unless they are damaged, defective, or incorrect. Please read our Refunds & Returns Policy for more details.

How can I check if a product is suitable for my skin type?

Each product page has details about who should use the product and what skin concerns it addresses. If you’re unsure, feel free to contact us for guidance.

Are The Ordinary products safe during pregnancy?

Some ingredients, like retinoids, are not recommended during pregnancy or breastfeeding. Always check product details and consult your doctor if unsure.

Do you offer discounts or promotions on The Ordinary products?

Yes! We occasionally run special discounts and promotions on selected products. Keep an eye on our website banners or subscribe to our newsletter to stay updated on the latest deals and exclusive offers.

How can I track my order?

Once your order is shipped, we’ll email or SMS you a tracking number so you can follow your parcel’s progress.

Can I place an order through WhatsApp or phone?

Currently, all orders must be placed through our website for security and accuracy. However, you’re welcome to contact us for help or product questions via email or phone.