Refund and Returns Policy

Our Return Policy

Your satisfaction is our priority. If you receive a damaged, defective, or incorrect item, you can request a return or exchange within 7 days of receiving your order.

Conditions for Returns

• Products must be unused and in their original packaging.
• Opened or used skincare products cannot be returned for hygiene reasons unless they’re faulty.
• Proof of purchase (invoice or order number) is required.

How to Request a Return

1. Contact us at contact@shopordinary.pk within 7 days of receiving your item.
2. Provide your order number and details about the product issue.
3. We’ll guide you through the return process.

Refunds Process

• Refunds are issued once we receive and inspect your returned item.
• Funds are returned via your original payment method within 5-10 business days.
• Shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you’d like to exchange your product for another item of equal or lesser value, let us know during your return request.

Contact Us

For any return or refund inquiries:
Email: support@shopordinary.pk